1. My company has had enrollment changes that aren’t reflected on my bill. Should I still pay the monthly premium as billed?
2. Do we need to send a copy of the billing statement in with the payment?
3. When is my premium due?
4. What is the address to submit monthly premium payments?
5. What if my company needs to overnight the payment? Does it go to the same address?
6. How does my company add late enrollments?
7. How can I verify that an employee has been entered into Trustmark's system?
8. How are updates made through the ACE system?
9. Where do I order more certificate booklets for my company?
10. Where do I order more claim forms for my company?
11. How do I request and receive a HIPAA certificate of creditable coverage?
12. What is COBRA?
13. How do I change the administrator's name or my company’s address for your records?

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My company has had enrollment changes that aren’t reflected on my bill. Should I still pay the monthly premium as billed?	Top
Yes, this keeps your billing statement accurate and up-to-date. Any changes (i.e. enrollment changes, etc.) will be reflected in the next billing cycle.
Do we need to send a copy of the billing statement in with the payment?
Yes, this insures prompt and accurate processing.
When is my premium due?
Premiums are due on the first day of the insurance month and no later than the last day of your grace period.
What is the address to submit monthly premium payments?	Top
Please send all payments to: Trustmark Insurance Company PO Box 75317 Chicago, IL 60675-5317
What if my company needs to overnight the payment? Does it go to the same address?
No, please send it to this address: Northern Trust Company 350 North Orleans Street Receipt & Dispatch 8th Floor Chicago, IL 60654 ATTN: Trustmark Insurance Company #75317
How does my company add late enrollments?
For information on adding late enrollees, view the Group Administration Manual.
How can I verify that an employee has been entered into Trustmark's system?	Top
Call the premium customer service team at 1-800-351-2526. If you sign up for the Automated Customer Enrollment system, you can have access to this information online.
How are updates made through the ACE system?
Updates are made in real-time. They go directly into Trustmark's administration system.
Where do I order more certificate booklets for my company?
These need to be ordered from your sales representative.
Where do I order more claim forms for my company?	Top
These can be downloaded from www.trustmarklife.com/group/members/claims.cfm or they can be ordered from your sales representative.
How do I request and receive a HIPAA certificate of creditable coverage?
Call the Customer Service Team at 800-351-2526
What is COBRA?
COBRA is a federally mandated program regarding extension of insurance benefits for employees and/or their dependents. If an employee loses coverage, his or her dependents may be eligible to apply for the COBRA benefits. COBRA applies to groups with 20 or more employees.
How do I change the administrator's name or my company’s address for your records?	Top
Call or send the information to your sales representative and he or she will forward it to all areas of the company needing the updated information.