Notes from Nancy

• Time for the Next Exciting Chapter

It’s time to write the next chapter in CoreSource history, and I know it’s going to be an exciting one.

For the past several years, our focus was almost singular: the development and implementation of the Integrated Client Environment (ICE). Through the consolidation of different systems across different locations, ICE has made our organization truly one CoreSource. It improves our service and makes us better able to compete in today’s competitive marketplace.

Path Forward Project

• Client Migrations to ICE Come to a Close

  The single largest technology project ever undertaken by CoreSource culminated in the successful migration of 350 clients to the Integrated Client Environment (ICE).

Brand Refresh

• Revitalizing Our Brand with Color, Energy and Voice of Clients and Brokers

  CoreSource has taken steps to update how it visually represents itself to brokers, clients, prospects and members.

Client Spotlight

• Communicating ICE Migration to CHP Employees

  In June, CoreSource migrated Catholic Health Partners (CHP), one of the largest clients managed by our Detroit and Columbus offices, to the Integrated Claims Environment (ICE).

Associate Spotlight

• Robert S. Wolfkiel Joins CoreSource as Regional President, Southeast Region

  In mid-May, we welcomed Bob Wolfkiel as Regional President of the Southeast Region. He succeeds our longtime leader Jerry Castelloe, who is transitioning to Vice President of Strategic Relations. Both Bob and Jerry are located in the Charlotte, N.C., office.

• CoreSource Hires Teri Swope-Shussler as Vice President of Operations, Northeast Region

  In April, CoreSource welcomed Teri Swope-Shussler as Vice President of Operations, Northeast, which comprises our Lancaster, Penn., and Baltimore offices. Teri replaces newly retired Sue Houck, who was with CoreSource for more than 30 years.

• Encouraging Members to Enroll in Electronic EOBs: It’s a Win-Win!

  Earlier in 2014, CoreSource ran a promotional contest to increase the number of providers registering for our portal. Its success inspired us to launch a similar promotion to increase the number of members enrolled to receive electronic Explanations of Benefits (eEOBs).

• CoreSource Associate Anniversaries

  Here is a list of associates who celebrated milestones with CoreSource between March 2014 and September 2014.