ICE Update

What’s New on the ICE Microsite?

Check Out Eddie the Yeti’s New Column to Stay in the Know

Eddie the Yeti, the mascot for the Integrated Client Environment (ICE), made an appearance during the Lancaster office’s Halloween activities, he’s been recognized as an honorary staff member in various departments in Detroit, and he stands ready to help CoreSource associates with all things ICE. He’s available on the ICE microsite to take questions and deliver speedy responses to questions, and he just introduced a new feature on the home page. CoreSource associates can check out “NEWS from Eddie” to find out what’s new on the ICE microsite.

“We wanted to provide information about ICE in an easy-to-understand format for all CoreSource associates and to create a one-stop shop where associates can turn for updates,” said Steve Horvath, Vice President, CoreSource Marketing. “That’s why we created the microsite and our mascot, Eddie the Yeti, who has resonated across our organization, bringing an accessible element and touch of humor to a long-term, complex project.”

According to Eddie, here are the latest updates to the microsite:

• New additions to the home page including scrolling stats on success thus far, along with the new column, “NEWS from Eddie;”
• Frequently Asked Questions about portal functionality, based on new information gained from training sessions and user feedback;
• Enhancements to the training area, including links to the training materials and marketing pieces, as well as a summary of the many training sessions being conducted throughout areas of the organization;
• A helpful chart that details the types of reports available to our clients; and
• A list of eCAMS clients that have migrated to ICE.

If you haven’t yet checked out the ICE microsite, make sure you do. “I use it all the time,” said David Earle, Regional Vice President, Client Management. “It really is the best place to go to get anything and everything you need to know about ICE and the launch for our clients in each round.”

News and information will be added to the microsite on a continual basis. Look for these updates coming soon:

• Staff and client experiences through testimonials. Send us your story today. Submissions will be chosen randomly for a special thank-you gift.
• Registration troubleshooting
• Our performance reports package for clients
• And more!

As always, remember to ask Eddie (who can be found on every page on the microsite) any questions you have about ICE.

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