• Trustmark Group Benefits Administration Manual
• Introduction
• About Trustmark Group Benefits
• Our Dedicated Staff Dispenses Quality Service
• Administering Your Plan
• Trustmark Administered Plan
• File Maintenance
• Employer Responsibilities
• Clerical Errors
• Deliverables
• Insurance Booklet
• Unique Member Identifier
• Initial Enrollment over the Phone or the Web
• Coverage Letters
• Certificate Amendment Pages
• Identification Cards
• Eligibility & Enrollment Guidelines
• Eligibility and Effective Dates
  • Eligibility
  • Effective Dates
  • Effective Dates for Non-Contributory Plans
  • Effective Date for Contributory Plans
• New Employee Enrollment
• Open Enrollment
• New Employee Enrollment
  • Procedure for Express Enrollment of New Employees
  • Procedure for Manually Enrolling New Employees
• Enrolling Dependents
• Waiving Coverage
• Special Enrollment
• Special Enrollment Due to Termination of Prior Coverage
  • Procedure for Express Enrollment of Special Enrollments Due to Prior Coverage
  • Procedure for Manually Handling Special Enrollments Due to Prior Coverage
• Special Enrollment Due to a Change in Life Status
  • Procedure for Express Enrollment of Special Enrollments Due to Change in Life Status
  • Procedure for Manually Handling Special Enrollments Due to Change in Life Status
• Late Enrollment
  • Proceduere for Express Entry of Late Enrollees
  • Procedure for Manual Entry of Late Enrollees
• Verification of Dependent Eligibility
  • Procedure for Express Verification of Dependent Eligibility
  • Procedure for Manual Verification of Dependent Eligibility
  • Procedure for Express Verification of Dependent Eligibility for an Incapacitated Dependent
  • Procedure for Manual Verification of Dependent Eligibility for an Incapacitated Dependent
• Beneficiary Designations
  • Individual Beneficiaries
  • Relationships
  • Estates
  • Guardians
  • Multiple Beneficiaries
  • Primary and Contingent Beneficiaries
  • Titles
  • Organizations or Endowments
  • Trusts
  • Effect of Divorce
    • Procedure to Make Beneficiary Changes Through Express
    • Procedure to Manually Make Beneficiary Changes
• Changes
  • Procedure to Make a Change using Express
  • Procedure to Make a Change Manually
• Canceling Coverage
  • Procedure for Canceling Coverage through Express
  • Procedure for Canceling Coverage Manually
• Terminations
  • Procedure to Terminate Members from the Group Insurance Plan through Express
  • Procedure to Terminate Members from the Group Insurance Plan Manually
• Premium Submission
• List Bill
• Automatic Payment Withdrawal
• Grace Period
• Claims Administration
• Claim Submission
• Coordination of Benefits (COB)
• Medical Claims
  • Providers
  • Members
• Prescription Drug Claims
  • Procedure for Submitting Prescription Drug Claims
• Dental Claims
  • Providers
  • Members
• Explanation of Benefits (EOB)
• Life Claims
  • Procedure for Submitting Life Claims
• Waiver of Premium
  • Procedure for Waiving Premium
• Accidental Death Claims
  • Procedure for Submitting Accidental Death Claims
• Accidental Dismemberment Claims
  • Procedure for Submitting Accidental Dismemberment Claims
• Short-Term Disability Claims
  • Procedure for Submitting Short Term Disability Claims
• Long-Term Disability (LTD) Claims
  • Procedure for Submitting Long Term Disability Claims
• When Coverage Ends
• Conversion of Insurance
  • Conversion of Life Insurance
    • Procedure for Conversion of Life Insurance
  • Conversion of Medical Insurance
    • Procedure of Conversion of Medical Insurance
• Continuation of Coverage
  • Procedure for Continuation of Coverage
  • Procedure for Manual Entry into Continuation of Coverage
• Ceridian COBRA Continuation of Services
• Tax Issues
• Trustmark Responsibilities
  • Monthly
  • Quarterly
  • Annually
• Group Employer Responsibilities
  • Monthly
  • Quarterly
  • Annally
• Disability Benefits, Taxes and Section 125
• Glossary
• Administration Forms