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Associate Spotlight

Encouraging Members to Enroll in Electronic EOBs:
It’s a Win-Win!

Earlier in 2014, CoreSource ran a promotional contest to increase the number of providers registering for our portal. Its success inspired us to launch a similar promotion to increase the number of members enrolled to receive electronic Explanations of Benefits (eEOBs).

For four months, July through October of 2014, a corporate-wide promotion is running for CoreSource associates to encourage members to enroll to receive eEOBs. Here’s how the contest works:

  1. During a conversation with a member, CoreSource associates can use the following script as a guide to start the conversation about eEOBs:

    “Please confirm your e-mail address for me. You will receive an e-mail with instructions on how to register at myCoreSource.com where you can elect to receive electronic EOBs. Please consider signing up. It’s easy and electronic EOBs are secure, convenient and help to eliminate paper waste. Thank you.”

  2. Associates then send the member the e-mail message designed by CoreSource Marketing and Trustmark Corporate Communications.
  3. To be entered in the contest, employees are asked to include “CSPROVREG” in the BCC field of the e-mail to members. Each e-mail containing the correct code was an entry into the contest. There was no limit to the number of entries an employee can send.
  4. At the end of each month, five CoreSource associates were randomly selected to win a $75 Target gift card.

Additional rules included:

  • The CoreSource associate must be employed at the time of the drawing.
  • Member e-mail addresses were verified.
  • Winning associate names in the CSPROVREG inbox were selected at random.
  • The inbox was cleared out before the start of the next month’s contest.

Congratulations to our July winners:

  • Kimberly Blair, Columbus office
  • Danyiel Miracle, Columbus office
  • Lois Whitaker, Charlotte office
  • Nicole Sudler, Charlotte office
  • Valerie Newcomb, Kansas City office

Congratulations to our August winners:

  • Lara Carter, Kansas City office
  • Herbert Brown, Kansas City office
  • McKenzie Burns, Kansas City office
  • Andrea Broussard, Kansas City office
  • LaTanya Harris, Columbus office

 

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